Evri couriers have reported experiencing significant pressure to meet delivery targets, often leading to questionable practices in order to earn a decent wage. A recent investigation by BBC Panorama highlights the challenges faced by workers at the delivery firm, which is a major player in the UK parcel delivery market but has garnered a reputation for high rates of non-delivery.
Couriers have described a culture of urgency that prioritizes speed over service quality. Some have recounted being instructed to “throw the parcel at the back door” if no one is home, rather than attempting to deliver it properly. This approach has raised concerns about the handling of packages and the overall customer experience.
The investigation reveals that many couriers feel compelled to take shortcuts to meet the demands of their workload, which can include delivering hundreds of parcels in a single day. As a result, the pressure to perform has led to a growing dissatisfaction among workers, who argue that their pay does not reflect the intensity of their labor.
Evri has responded to the allegations by stating that they are committed to improving service standards and ensuring fair treatment of their couriers. The company is currently reviewing its operational practices in light of the findings.
